Online ordering is clearly a benefit to restaurant owners. Increased ticket averages, order frequency and customer satisfaction are all attributable to allowing your customers to order online. But when it comes to how best to set up online ordering, restaurant owners are unclear. Should they list their restaurant on a portal site (such as Seamless or Grubhub), potentially gaining exposure to thousands of new customers but competing with hundreds of other restaurants for their share of stomach? Should they hire their own webmaster to incorporate online ordering functionality into their own site? Or should they work with an online-restaurant ordering specialist to embed the ordering functions? Here's some of the pros and cons of each method.
GRS Restaurant Technology Blog
You face tough competition in the restaurant industry and the way you use your POS can be make or break for your business. But by developing smart plays and setting yourself up for success, a restaurant point-of-sale can help you beat the competition.Read More
We all know restaurant customer loyalty and retention drive revenue, referrals, and really happy bosses. It can be challenging deciding where to expend your marketing resources, especially if they are limited or you’re competing with the “big guys” down the street. Focusing on creating a great experience and bringing customers back again and again is a great strategy. There are some pretty staggering statistics that show just how important loyalty marketing is and how they affect your business.
It costs 5 TIMES more to acquire new customers that it does to keep current ones.Read More
Tags: customer loyalty
2014’s Q4 releases focus on Customers, Drivers.
Over the past few months, we’ve added more great features to our Thr!ve restaurant point-of-sale solution, making it the right choice for your next software upgrade! Run on an iPad or Android tablet for convenience and mobility, or use your traditional POS stations -- Thr!ve is ready for action in your restaurant.
A New, Awesome Way to View Your CustomersRead More
Tags: Granbury Solutions
2014 was full of great opportunities and challenges for the restaurant business. From new technology and marketing to food industry trends, restaurant owners are serving up guests so much more than a great meal. We have taken a walk down memory lane and compiled 2014's tastiest tidbits.Read More
Yelp may be the technology company that restaurant owners most hate - and most love. Those who understand how to manage Yelp, and review sites like it, stand to benefit from increased traffic. We heard from Morgan Remmers, local business outreach manager at Yelp, with some great advice about how to make Yelp work for you!
Thinking about upgrading to Thr!ve restaurant point-of-sale? We know you'll love the new graphical user interface, the improved performance, and the affordability of iPad or Android tablets as a restaurant point-of-sale order entry option. But we've also made a lot of little changes to the user interface -- that according to our trainer George Yudell -- all add up to some big improvements. He shared his most loved features at the recent Granbury Customer Conference.
“Is that a customer I see?”
No doubt one of your main priorities is customer service…and bulky, old-fashioned restaurant POS equipment can get in the way of a great customer interaction. Not only does it clutter up your counter space, but those out of date POS monitors keep you anchored when you need the flexibility to move and assist customers more quickly and efficiently. Luckily, now the ease and affordability of a tablet POS solution allows you to refresh your look with a modern, sleek tablet-based system that your staff & customers will love. Granbury’s Thr!ve system allows you to access your POS system as a handheld tablet or add a docking station for your counter. It’s available for iPad or Android tablets with your choice of hardware accessories and is fully integrated with business building tools like online & mobile ordering, loyalty marketing, and enterprise reporting.Read More
At Granbury Solutions, we take our baked goods very seriously. This year at our Grapevine office we held the first annual Golden Spoon Cookie Contest and the results were...delicious. With 11 yummy entries, our judges had a hard time picking just one winner.Read More
The holiday season has arrived yet again, and this year the hustle and bustle means that your customers will give you the perfect opportunity to end the year on a high note. Retailers are opening their doors earlier than ever to accommodate demand and launching sales promotions even earlier. The good news is that you don’t need to have crazy holiday hours to take advantage of all the opportunities the holiday season has to offer. We’ve got some easy marketing tips to help you make the most of the busy holiday shopping season.Read More