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4 Ways Yelp Wants You To Manage Your Online Reputation

Posted by Duessa Holscher on Mon, Dec 22, 2014 @ 01:22 PM

Yelp may be the technology company that restaurant owners most hate - and most love.  Those who understand how to manage Yelp, and review sites like it, stand to benefit from increased traffic.  We heard from Morgan Remmers, local business outreach manager at Yelp, with some great advice about how to make Yelp work for you! 

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Topics: Customer Service, Marketing, customer loyalty, Social Media

Control Discounts with Thr!ve’s New SmartCoupon Feature – Get Your Free Coupon Guide Today!

Posted by Ashley Jernigan on Tue, Nov 04, 2014 @ 09:45 AM

Everyone loves a great deal—no wonder that coupon usage was predicted to jump 150 percent from 2009 to 2014. But coupons are only good to you, a restaurant operator, if they’re used correctly. How many times, for example, has a lunch-only discount been applied to a dinner order? These coupon mishaps add up fast. If you don’t keep discounting under control, you may as well hand out free food.

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Topics: Marketing, customer loyalty, Thr!ve

Loyalty Programs- Reward Your Customers, Reward Your Restaurant

Posted by Ashley Jernigan on Wed, Feb 12, 2014 @ 03:11 PM

How much is a single loyal customer worth to your pizza shop? If you guessed in the hundreds or low thousands, you may want to rethink your customer loyalty strategy. According to a recent Forbes study the average lifetime value of one customer is $25,000 with repeat cusomers accounting for 70% of sales in most casual dining restaurants. So how can a customer loyalty program benefit your business?

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Topics: Customer Service, Marketing, customer loyalty

A Year in Review- Top Restaurant Tips for Success

Posted by Ashley Jernigan on Tue, Dec 31, 2013 @ 10:17 AM

From unique marketing ideas to surviving the chaos of the holidays, we covered lots of great tips and strategies for improving your business this year. We've compiled a quick list of our most popular posts from 2013 in technology, restaurant operations, and customer loyalty. Be sure to bookmark this page as a reference for 2014 planning!

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Topics: Marketing, Online Ordering, Mobile Ordering, Granbury Solutions, Pizza