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The Self Serve Restaurant - It's all about more beer!

Posted by Duessa Holscher on Fri, Jul 06, 2012 @ 04:16 PM

Recently, I was having dinner with my family at a favorite local brew pub.  As is typical at this establishment, the service was slow - we waited 20 minutes or so to place our drink order.  When we received our food, we were missing one of the most important meals - my young daughter's grilled cheese.  And as we enjoyed our food, we were ready to order another round of beers - but by the time our server made it back to our table, we were done eating and just asked for the check.

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Topics: Customer Service, kiosk ordering, self-serve, ipad app

The IKEA Effect @ Your Restaurant: Customization Increases Loyalty and Spending.

Posted by Duessa Holscher on Thu, Apr 26, 2012 @ 10:57 AM

Every restaurant owner understands, innately, that customers like customization.  From "Hold the mayo" to "Can I have a salad instead of fries", custom requests happen daily.  

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Topics: POS, technology, Marketing, customer loyalty, self-serve, Pizza

Pizza Expo: Pizza Technology Wrap-up

Posted by Duessa Holscher on Fri, Mar 16, 2012 @ 05:28 PM

Every March, the pizza industry gathers at Pizza Expo to see what's new, learn about the industry, and meet old friends.  For GRS, it's an amazing opportunity to hear first hand how we're doing and how we can better serve our customers.   We learned a lot this year and got some great feedback.  

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Topics: technology, Customer Service, Marketing, Online Ordering, Mobile Ordering, kiosk ordering, self-serve, International Pizza Expo, trade show, Social Media

Putting Mobile Tech in the Restaurant

Posted by Larry O'Connor on Thu, Mar 01, 2012 @ 03:00 PM

Growing up in New York City in the 50s and 60s I have very clear memories of my family’s decision to replace an important piece of furniture in our house. The beautiful console, Danish style black and white television was to be removed and replaced with a color TV. My family was “cutting edge”; no one was sure whether the networks were going to produce sufficient color programming to make the investment worthwhile.

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Topics: technology, Mobile Ordering, mobile payment, kiosk ordering, self-serve